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Thursday, December 14, 2017

Managing Conflict in the Workplace

Thursday, December 14, 2017
08:00 AM - 12:00 PM

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Nothing can destroy productivity, derail projects, and damage your reputation faster than workplace conflict. Whether it smolders just beneath the surface or becomes open warfare, conflict can paralyze your group, department, or the entire organization. And once initiated, the unpleasant task of resolving conflicts falls on your shoulders. Based on the time-tested principles from the new book How to Win Friends and Influence People in the Digital Age, this program prescribes the best approaches for effectively dealing with conflicts, so you can resolve issues while maintaining positive relationships. Learn to diagnose conflict before it intensifies, apply appropriate conflict resolution techniques to specific situations, and remain poised when tension is high. This workshop will help you: Encourage collaborative problem solving and gain consensus Diagnose conflict on your team Identify your anger triggers and remain poised in conflict situations More outcomes below

 

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Location

Woodland Corporate Tower
1333 Butterfield Road, Suite 140
Downers Grove, Illinois 60515
United States
630-390-6034

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Who Should Attend

Business professionals who want to keep workplace conflict from derailing projects, decreasing productivity and destroying culture.
 

Outline

After this seminar, you will be able to • Diagnose conflict within your organization • Find the hidden agenda that’s really fueling the battle • Analyze your conflict response style • Identify anger triggers and remain poised in conflict situations • Encourage collaborative problem solving and gain consensus • Learn a variety of strategies for managing conflict • Use Dale Carnegie’s 12 ways to defuse an argument
 

Credits

0.3 CEUs
 

Accreditations

SHRM - 2.75 PDCs | PMI - 3 PDUs | HRCI - 2.75 HR (General) Credits
 
 

1333 Butterfield Road, Suite 140, Downers Grove, IL 60515, US
P:630-390-6050

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Dale Carnegie of Illinois offers workplace training & development throughout the state, including leadership, corporate & sales training programs in Chicago.
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